Returns & Refund Policy

Last updated: August 20, 2026

At Avendorra, we want you to be confident in your purchase. This Returns & Refund Policy explains how cancellations, returns, damaged or defective products, and refunds are handled.

Order Cancellations

If you need to cancel or modify your order, please contact us as soon as possible at support@avendorra.com.

We will make reasonable efforts to accommodate cancellation requests before an order has been processed or dispatched. Once an order has entered fulfillment or has been shipped, cancellation may no longer be possible and the order may need to be handled as a return.

Returns

You may request a return within 14 days of receiving your order.

To be eligible for a standard return, the product must:

• Be unused and in the same condition in which it was received;

• Include all original components, accessories, manuals, and packaging;

• Show no signs of use, modification, damage, or water exposure; and

• Be accompanied by proof of purchase.

Because Avendorra products are large, high-value items, all returns require prior authorization.

Do not send a product back before contacting us and receiving return instructions.

To request a return, contact support@avendorra.com with your order number, reason for return, and relevant photographs where applicable.

If your return is accepted, we will provide instructions regarding how and where to send the product.

Return Shipping

Unless the product arrived damaged, defective, incorrect, or otherwise qualifies for a remedy under applicable consumer law, return shipping costs are the responsibility of the customer.

Original expedited shipping charges and other optional delivery charges may be non-refundable where permitted by law.

Damaged, Defective or Incorrect Orders

Please inspect your order upon delivery.

If your product arrives damaged, defective, incomplete, or you receive an incorrect item, contact us as soon as possible at support@avendorra.com.

Please provide:

• Your order number;

• A description of the issue;

• Clear photographs or video showing the issue; and

• Photographs of the packaging if the product appears to have been damaged during transportation.

After reviewing the claim, we will provide an appropriate resolution. Depending on the circumstances, this may include replacement parts, repair, replacement, or a refund.

Refunds

Once an authorized return has been received and inspected, we will notify you whether your refund has been approved.

Approved refunds will be issued to the original payment method.

Please allow up to 10 business days after approval for the refund to be processed. Your bank, credit card issuer, or payment provider may require additional time for the funds to appear in your account.

If more than 15 business days have passed since your refund was approved, contact us at support@avendorra.com.

Used or Water-Exposed Products

Except where required by applicable law or where the product qualifies for a valid warranty or conformity claim, products that have been used, launched, operated on water, modified, damaged after delivery, or otherwise placed into service are not eligible for a standard change-of-mind return.

This does not limit statutory rights relating to defective or non-conforming products.

Warranty Claims

The Avendorra Current is covered by our advertised 12-month limited warranty for the motor, battery, and hull, subject to the applicable warranty terms.

Warranty claims are handled separately from standard returns.

To make a warranty claim, contact support@avendorra.com and provide your order number, a description of the issue, and supporting photographs or video where appropriate.

European Union Right of Withdrawal

Where applicable, consumers located in the European Union have a statutory right to withdraw from eligible distance purchases within 14 days without giving a reason, subject to the conditions and exceptions established by applicable law.

Nothing in this policy is intended to exclude or restrict consumer rights that cannot legally be excluded or restricted.

Contact Information

For questions about returns, refunds, cancellations, or warranty claims, contact:

Avendorra
1 Port de Suffren
75007 Paris, France
Email: support@avendorra.com
Phone: +33 7 45 46 41 12