Shipping & Delivery Policy

Last updated: August 20, 2026

This Shipping & Delivery Policy explains how Avendorra processes and delivers orders.

Shipping Locations

Avendorra currently serves supported destinations through regional fulfillment locations, including:

• United States

• United Kingdom

• Australia

• Canada

Product and delivery availability may vary depending on inventory and the customer's delivery address.

Estimated Delivery

Our standard estimated delivery time is 6–8 business days.

Delivery estimates begin once an order has been processed and dispatched.

Delivery times are estimates and are not guaranteed unless expressly stated otherwise. Delays may occasionally occur because of carrier disruptions, customs procedures, weather, remote delivery locations, peak periods, or other circumstances outside our reasonable control.

Order Processing

Orders are subject to payment verification, inventory availability, and order review before shipment.

Once your order has been dispatched, tracking information will be sent using the contact information provided during checkout.

Shipping Costs

Avendorra currently offers free tracked standard delivery to supported destinations unless otherwise stated during checkout.

Any optional expedited, specialized, or additional delivery charges will be displayed during checkout where applicable.

Tracking

Once your order has been dispatched, you will receive tracking information allowing you to follow the shipment.

Please allow time for the shipping carrier's tracking system to update after receiving your tracking number.

Large-Item Delivery

Avendorra watercraft are large products and may require specialized freight or delivery arrangements.

Depending on your location and carrier, you may be contacted before delivery to arrange a suitable delivery time.

Customers are responsible for providing accurate contact information and ensuring reasonable access to the delivery location.

Incorrect Shipping Information

Customers are responsible for checking that their delivery address and contact information are correct before submitting an order.

If you discover an error, contact support@avendorra.com immediately.

We cannot guarantee that an address can be changed once an order has entered fulfillment or has been dispatched.

Additional costs resulting from an incorrect or incomplete address may be the customer's responsibility where permitted by law.

Delivery Inspection

Please inspect your shipment when it arrives.

If the package or product appears to have been damaged during transportation, take photographs of the packaging and product before disposing of any shipping materials.

Report delivery damage to support@avendorra.com as soon as possible and include your order number, photographs, and a description of the damage.

Lost Shipments

If tracking indicates that your shipment has been lost, or your order has not arrived within a reasonable period after the estimated delivery date, contact support@avendorra.com.

We will work with the applicable shipping carrier to investigate and determine the appropriate resolution.

Customs, Duties and Taxes

Depending on the destination and fulfillment location, customs duties, import taxes, VAT/GST, brokerage fees, or similar government charges may apply.

Any charges that are not expressly included in the price shown at checkout remain the customer's responsibility unless applicable law requires otherwise.

Contact Information

For shipping or delivery questions, contact:

Avendorra
1 Port de Suffren
75007 Paris, France
Email: support@avendorra.com
Phone: +33 7 45 46 41 12